Verizon offers $20 credit for outage: 'We are sorry'

Verizon said Thursday it would offer a $20 credit to customers one day after a massive outage cut off service for users across the country.

“Yesterday, we did not meet the standard of excellence you expect and that we expect of ourselves. To help provide some relief to those affected, we will give you a $20 account credit that can be easily redeemed by logging into the myVerizon app,” the company wrote in a statement on social media.

“You will receive a text message when the credit is available. On average, this covers multiple days of service. Business customers will be contacted directly about their credits,” it added.

Verizon did not immediately share the cause or scale of the outage. However, 1.5 million customers had reported issues as of 5 p.m. EST Wednesday, according to Downdetector.

Verizon released a statement at 10:15 p.m. saying the outage had been resolved, advising customers to restart their devices if issues persisted.

“This credit isn’t meant to make up for what happened,” it said in Thursday’s statement. “No credit really can. But it’s a way of acknowledging your time and showing that this matters to us.”

T-Mobile and AT&T said they did not experience any cell service outages Wednesday.